PHONE SERVICE SUPPORT PAGE | BRAVO TELECOM

You can not rent the phone adapter. Nevertheless you can buy this one in two ways: A single payment during the subscription or in multiple equal predefined installments which is added to its monthly invoicing.

The first installment will be automatically withdrawn when ordering. The second installment will be taken on the day that the services are installed.

Yes. You can reach the technical support by phone, email or chat from Monday to Friday between 9 am and 7 pm and Saturday between 10 am and 5 pm

No, with Bravo Telecom you have no obligation to make a long-term commitment.

Yes, the provided equipment are already preconfigured. And with the instructions that you will receive with your starter kit, you will be able to plug your equipment by yourself.
If you find it difficult to do so, please contact the technical support at 514-227-4647.

The table below summarizes the services that are available to you (if you have a Thomson telephone adapter router), with the codes to activate and deactivate them.

• Name and number display
• Calling party on hold
• Three-party conference (3)
• Advanced messaging

Bravo Telecom offers 200 free minutes of monthly long distance calls. For overseas calls, you must purchase a calling card compatible with IP telephony; we recommend you Fona or Ultra brands.

If you have not opted for delivery when ordering, you must pick up your kit at our premises, the equipment is ready 48 hours before your installation appointment. Otherwise, you can go right after the technician has passed to collect your Kit.

Please dial * 98, press the call button, and follow the process (0 then 1 then your voicemail personal message then #). If you have forgotten your password, please contact our tech support by phone (514-227-4647) or by email at support@bravotelecom.com

Yes, Bravo Telecom offers to transfer your phone number for free. Provided that your current phone number is still active with your actual telephony provider at the transfer date.

The minimum period is 5 working days.

Transferring your phone number to Bravo Telecom is a free service offered to all our new Duo customers. Some fees may be apply for those only have the telephony plan with us. If you want to transfer an additional line a fee of $ 10 must be paid.

Yes, provided that your line is active with Bravo Telecom at the time of the transfer. Otherwise, you must pay a reactivation fee equivalent to 1 month of service, i.e. 12.95$ + taxes.

Bravo Telecom offers two types of phone plans: the Performance plan with unlimited local calls and 200 minutes of long distance calls to Canada and the US, and the Liberty plan with unlimited local calls and 1000 minutes of long distance calls toward Canada and USA.

To find out about the features and fees for these two packages, please visit our phone page.

When you reach your phone plan limit, outgoing long distance calls toward Canada and USA are blocked.

You can refill your phone plan by buying a credit of 200min, using the following methods:

• By calling our customer service at 514-227-4647.
• Via your customer portal under the “Phone” tab

No, the remaining minutes in your refill credit are deferred to the following months until full consumption.