TERMS OF USE AND MODALITIES OF BRAVO TELECOM

Relating to Bravo Telecom’s Services

Last revised: 2024-04-19

Preamble (this preamble is an integral part of this agreement):

Please read this document carefully. This is a legally binding contract between you and Bravo Telecom.

First, you acknowledge and warrant that you are of the age of majority and therefore you have the capacity to enter into this contract with Bravo Telecom.

The following terms and conditions are applicable to the services covered by this agreement; to the extent of any inconsistency between the provisions thereof and the applicable rules issued by the CRTC, the latter will prevail.

The updated version of these terms and conditions can be found on the Bravo Telecom website at: www.bravotelecom.com or is available by calling the customer service number 514.227.4647.

The Agreement will enter into force upon the installation of the equipment and remains in force until terminated by one of the parties in accordance with the Agreement, regardless of the customer’s use of the service.

If the Agreement was signed for a fixed term and if the customer does not request to roll over the subscription for another period longer than 60 days, the agreement will be renewed at maturity for an indefinite term at the then-current rate, and the Customer may at any time, upon payment of the monthly Service fees, if applicable, terminate the Agreement without any compensation.

Notification of Changes to the Agreement:

The Customer acknowledges and agrees that Bravo Telecom may change from time to time, each of the clauses in the Agreement, including the monthly service fees and flat rates, options and excess use as well as the nature of Services.

Bravo Telecom will send the Customer via the email address provided, a 30-day notice before the amendment enters into force.

The Customer may refuse the amendment and terminate the amended Agreement, within 30 days following the notification, subject to payment of amounts due for the use of the Service until the termination date. If the Customer shows no objection within the periods agreed upon, the Customer will be deemed to have accepted the amendment and any subsequent termination of a fixed –term contract is liable to compensation for contract termination before expiration.

Payment methods for Services:

By using a credit card, direct debit from a bank account or another payment method, the Customer expressly authorizes Bravo Telecom to bill that card, that account or by any other payment method for every agreed access cost. If the Customer uses a credit card, direct debit from a bank account or another payment method and Bravo Telecom does not receive payment from the card issuer, the financial institution or their agent banks or through the other payment method, as applicable, the Customer agrees to pay all amounts due upon overdue payment notification by sending an email to the email address provided by the Customer, failure to do so will result in suspension of benefits; it will be borne by the customer and the service will be reactivated after payment of charges due.

Section 1 – Definition

For the purposes of this Contract, the following definitions apply:

1.1 Your address: the address where the equipment is located and where the Services are provided.

1.2 You: a natural or legal person who obtains one or some services for personal or professional purposes.

1.3 Equipment: the equipment or software that is provided, lent, leased or sold by Bravo Telecom.

1.4 Service: the Internet or VoIP telephony access service offered as part of this contract supports a single Internet connection. And Bravo Telecom cannot in any case guarantee a constant maximum connection speed: it is rather an intermittent and interactive use.

1.5 Overconsumption: exceeding the bandwidth threshold set for the package selected by the customer.

1.6 Price: the price or monthly fee payable for the Services offered by Bravo Telecom.

1.7 Carrier: Any other third party owner of a network through which Services are provided,

1.8 ITMP: Internet Traffic Management Practices

1.9 Compensation: Failure to return the leased or loaned equipment, 15 days after the date of termination of the agreement, the customer tacitly authorizes Bravo Telecom to charge for the compensation corresponding to the price of the equipment provided as indicated in the following table:

Equipment	Actual value
Modem	70$
Basic router	40$
Phone adapter	100$
Mesh Router/Unit	60$
Bravo TV stick	65$

Section 2 – Terms and conditions related to the service provided

Services covered by this Agreement are strictly for the Customer’s use and the Customer remains responsible for this use.

2.1 Abuse management

You further agree to comply with the whole Bravo Telecom’s policy with regard to the Service (including, but not limited to, the abuse management policy)

●  You agree to provide complete, accurate and up-to date information about yourself, in accordance with the subscription process and to continuously update this information if necessary to keep it true and complete.

●  You agree that Bravo Telecom will not be responsible for obligations and expenses related to any violation arising from this agreement or your use of the Service or its use by any other person using your account.

●  You hereby agree to release Bravo Telecom from all obligations in this regard. In addition, you agree to notify Bravo Telecom of any unauthorized use of your password or account.

●  You also agree that the residential Service can only be used by you and the members of your household and you cannot transfer or provide others such as neighbors and co-tenants with your password and your user name.

●  You release Bravo Telecom from any responsibility for damages resulting from any interference and/or interruption of your alarm system.

2.2   Your obligations and responsibilities

By using Bravo Telecom’s services, you consent, especially not to:

●  libel, abuse, harass, track or threat others or violate in any way whatsoever others’ legal rights, including in particular minors’ rights and rights of privacy and publicity with respect to the image.

●  post, transmit, link to or distribute, in any way whatsoever, inappropriate, profane, defamatory, fake, obscene, indecent or unlawful content or information;

●  post, transmit, link to any software or information containing viruses or other harmful or disruptive component. In addition, you agree, including, without limiting the foregoing, not to display or distribute illegal content, including child pornography or other slanderous, obscene, hateful, threatening, racist, ethnically-offensive or defamatory contents which are reprehensible per se, or encourage in any way whatsoever, conduct that would constitute a wrongful act;

●  use email service to post, transmit or facilitate the creation or distribution of chain letters, spam or any other unsolicited multiplier messages, such as surveys, contests and pyramid schemes. In addition, you should not falsify logos or manipulate in any way whatsoever the identifiers of any kind in order to conceal the origin of any content transmitted through the email service;

●  Upload, post, publish, transmit, reproduce, link to or distribute, in any way whatsoever, information, documentation or software obtained through the intervention of the Service, or any by-product, which are protected by copyright or any intellectual property right, without the permission from the holder of such rights;

●  Use the phone service outside Canada; if you access the Service or you use it outside Canada, you do so at your own risk, including the risk that such activity violates the laws or regulations of the country where you are located, and you remain solely liable for all these uses. You must ensure that access or use is legally permitted and that carrying of equipment in another country does not contravene export control.

●  Use Bravo Telecom’s television service for commercial purposes. The television service is an offer exclusively intended for residential customers.

You undertake to grant any duly authorized Bravo Telecom representative reasonable access, during regular business hours, to the places where the Services are or will be provided, as well as to on-site equipment, in order to install, inspect, repair, maintain equipment, ensure compliance with your obligations.

Section 3 – Bravo Telecom’s liabilities

As a reseller, Bravo Telecom is committed to an obligation of means and not an obligation of result.

Bravo Telecom will fulfill its obligations under this agreement with diligence and to the best of its knowledge; therefore Bravo Telecom is liable to:

• For any delay in installing services, Bravo Telecom’s liability is to credit the price of the basic services for that amount of time covering the period between the confirmed date of the appointment for the installation of the service(s) and the date of actual installation.
• For interruption of services for technical reasons or for maintenance purposes, in case of interruption of basic services for a period of at least 48 consecutive hours, Bravo Telecom’s liability is to credit the price of the basic services for that amount of time.
• In case of disagreement, to execute any judgement made by a court, following the failure of an out-of-court agreement between Bravo Telecom and the client.

Section 4 – 911 Service

The Customer acknowledges, understands and agrees that:

●  The VoIP service is not a traditional telephone service.

●  The VoIP service and the 911 dialing service will not work in case of Internet breakdown and if the service is temporarily suspended for failure to pay subscription fees.

●  The customer is responsible for the street address and the email address provided when the subscription was taken out and Bravo Telecom declines any responsibility if such information is inaccurate or not updated.

●  The customer is required to inform all residents as well as guests, employees and others in the household who may be present at the physical location where the Customer uses the VoIP service, of the limitations and differences of 911 dialing from devices connected to the VoIP service, in comparison with 911 dialing from a traditional phone line.

●  Bravo Telecom and its agents shall not be liable for any occurrence, damage or loss, and the Customer formally waives any claim or cause of action arising from or relating to the use of the VoIP 911 service.

Section 5 – Internet traffic management policy 

The Customer understands and agrees the Internet traffic management policy described below:

To ensure that we offer the best Internet service to all customers, Bravo Telecom applies a traffic management policy on Internet accesses. These traffic management measures are applied to prevent some modems from affecting the quality of service.

The Internet traffic management implemented does not target any particular type of traffic or specific applications or protocols. It simply concerns data transmission.

A system periodically checks the usage rate of each channel made up of a number of modems. If a channel is close to the saturation level, the system identifies modems that are transferring a large amount of data and places them in low priority. Depending on the severity and duration of the saturation, the data transmission speed of these modems may then be reduced.

As soon as the modems reduce the flow of exchange or the channel usage drops to a level that prevents saturation, the prioritization is returned to normal and the speed of the modems is restored.

Section 6 – Termination of contract by the client

The Agreement enters into force as from the activation of the Service and remains in force until terminated in accordance with the terms of the Agreement by either party.

If a Contract is entered into for a fixed term, it will be automatically renewed for an indefinite period at the rate then in force.

The customer can terminate the Contract.at any time and upon payment of the Price of the Services rendered and charges, if applicable.
If you terminate a Contract in consideration of which some economic benefit or a discount was granted to you upon subscription, you will have to pay the termination fee equivalent to the economic benefit specified in the Contract, minus the product obtained by multiplying this benefit by the fraction constituted by the period from the coming into force of the Agreement with respect to the total number of months stipulated in the Contract in question.

Bravo Telecom may discontinue services or terminate the contract when the customer is in default of its obligations under the contract.
In the event the contract is terminated, you agree to promptly return any leased or loaned equipment.

Section 7 – Termination of contract by the provider

The customer may, at any time and at its discretion, terminate the contract by giving notice to Bravo Telecom. Such termination by operation of law shall be effective upon delivery of such notice or upon the date specified in such notice by the customer.

• Fixed Term Contract – Where no economic benefit has been provided to the customer, the maximum compensation payable in the event of unilateral termination by the customer of a fixed term contract prior to the end of the term shall be the lesser of $50.00 or an amount not to exceed 10% of the price of the contracted services not provided.
• Contract for an indefinite period: In the event of unilateral termination by the client of a contract for an indefinite period, no compensation for termination may be claimed.
• Return of rented equipment: in the event that the equipment necessary for the operation of the service is provided to the customer on rent, this equipment must be returned to Bravo Telecom in good working order on the date of termination, failing which Bravo Telecom is entitled to claim the corresponding residual value from the customer.

Section 8 – Promotion(s)

The customer who takes a Bravo Telecom subscription related to a promotion must respect the clauses of purchase (and / or rental and deposit – if applicable.)

Customers who have subscribed and have acknowledged and accepted the conditions related to any promotion: must also respect these same conditions when they are terminated.

As a result, if the customer had been able to take advantage of a promotional equipment rental policy and a refundable deposit, the latter also agreed to return the rented hardware in good condition – working and clean – within 15 days following the request for termination.

In the event that the customer wants to take advantage of a new promotion in progress: he/she agrees to return the material to be able to take full advantage of this new promotion. And that by agreeing to adhere to this new offer: it losesany benefit related to the previous promotion and can not in any case return to this old promotion – whatever it is – if it has already expired.

The customer also understands that the term “free installation” clearly specifies a free service activation fee by Bravo Telecom.

Section 9 – Confidentiality

You acknowledge that VoIP calls and digital telephone services use, in whole or in part, public and third parties’ Internet networks to transmit voice and other communications and that these transmissions can be intercepted by other third parties.

Section 10 – Credit investigation, Personal Information and Confidentiality

●  You hereby authorize Bravo Telecom and its agents to verify your personal financial situation by conducting a credit investigation with third parties. All personal information gathered by Bravo Telecom will be processed so as to ensure its confidentiality.

●  You confirm that the personal information provided is accurate and that it can be used to manage your file (credit screening, billing, collection, etc. ….)

Section 11 – Privacy and Internet

As in the case of telephone calls made from a cellular or cordless phone, privacy of messages sent over the Internet, including VoIP calls, is not ensured. Although there are ways to conceal your identity when you communicate through the Internet, your anonymity is not guaranteed. Use of the Service is at your own risk.

Section 12 – Subscription Transfer

The subscription liability cannot be transferred without the mutual consent of the current account owner and the consent of the person on whose behalf the liability transfer will take place.

Section 13 – Payment

Order taking is subject to payment of the getting started kit: these upfront fees intended to cover connection and one-time set-up costs are only- if applicable – refundable subject to these two exceptions:

1. When the address for the installation of the service requested by the customer is outside the areas served by Bravo Telecom.
2. When Bravo Telecom is unable to install the service for the customer because of constraints mentioned by the carrier.

The equipment (modem, router, telephone adapter) required to connect to the internet service and phone depending on the type of package selected, can be

1. Either purchased.
2. Or rented and – if applicable – subject to a refundable deposit at the end of the internet service contract; in the latter case the customer will have to pay for one or both devices, along with the monthly fee
3. Or provided by the customer when it is compatible with the required standards, in this case, activation fees may apply.

Regarding the purchase and/or rental of hardware that came into effect in 2021:

• Depending on the technology and the hardware related to its operation: two (2) types of purchase terms are available:
• • One payment at subscription
  • Multiple equal predefined installments in addition to monthly billing

• In case of termination prior to the activation service or during the warranty period of 15 days after installation, all fees will be refunded.
• In case of termination after the 15-day warranty period:
  • • For any equipment purchased, no return of the equipment will be accepted and no refund is possible
    • For equipment rented with a security deposit, this will not be refunded until the equipment is returned in good condition – working and clean
    • For equipment rented without a security deposit, if the equipment is not returned in good condition – working and clean – within 15 days of termination, an amount equivalent to the actual value of the equipment will be deducted from the registered payment method without notice

• In the case where the new client, having chosen the policy of purchase in multiple equal predefined installments, would cancel his service before making the payment in full, Bravo Telecom will be automatically collected the total of the sum due to the time of service cancellation, if the 15-day service limit is exceeded.
• If the warranty period – 15 days of service activation – has not been exceeded upon termination, Bravo Telecom will retain part of the payments made until the return of the equipment. The customer will have a period of 15 working days to return the equipment, failing which, a complete withdrawal of the remaining balance will be made.
• The customer who has used the purchase policy in multiple equal predefined installments, if he/she wishes, may voluntarily pay all of the remaining sum and thus keep his / her equipment during the termination of service.
• The first installment will be automatically withdrawn when ordering. The second installment will be taken on the day that the services are installed.
• The first monthly services fees will be withdrawn when ordering.

Whether it is a fixed-term or open-ended contract, all Bravo Telecom’s services are prepaid (the customer is liable to pay the charges corresponding to the accruing period whether it is a monthly, semi-annual or annual period).

Once you have subscribed to the services provided by Bravo Telecom, you agree to pay charges, including all applicable taxes and you undertake to authorize Bravo Telecom to make direct debit withdrawals:

1. Either from your bank account references of which must be provided upon the first order subscription.
2. Or by charging to the credit card used upon the first order subscription.

Anyone other than Bravo Telecom may not solicit payment, directly or indirectly, for the use of its services, unless otherwise duly notified and stated to the customer in writing.

It is your sole and unique responsibility to provide financial information, upon the order subscription, on the website or by telephone under the guidance of one of Bravo Telecom’s sales agents; therefore Bravo Telecom can under no circumstance be held liable in case of proven use of fraudulent or stolen data.

You hereby acknowledge and agree that if your payment is refused or returned by your financial institution, for any reason whatsoever, your service may be subject to suspension, at the sole discretion of Bravo Telecom.

You agree to cover all costs due to recovery or to any legal action taken in order to settle your account in accordance with this Contract, including, if necessary, attorney fees and judicial and extrajudicial costs.

You also acknowledge and agree to immediately inform Bravo Telecom of any change in banking information or information relating to your credit card.

Section 14 – Billing

• Service period extends over a full calendar month, from the first to the last day of each month.
• The monthly installment payment date is set on the 25th of each month.
• The billing date will be determined by the date of installation of the services.
• You agree to be responsible of the flat-rate of your contract and take full responsibility of the usage of your services by others.
• Any modification to the contract (addition or cancellation of a service or speed increase or decrease) made through the customer service by mail at: sac@bravotelecom.com or by phone at the following number: 514-227-4647 is an amendment to the present contract and the new rate will correspond to the current one.
• Moving fees :

• For each house moving, the client must notify the provider about the date of deactivation of the service, the actual address and the new installation date at the new address.
• The relocation is provided with the payment of the installation fees as mentioned on the form available in the client portal (that form must be signed by the client so that the provider can start the relocation process)
• Since the relocation of the services at the new address need a new appointment with a technician, the client must notify the provider at least 15 days before the installation date.

Section 15 – Contract Amendment

You agree that Bravo Telecom may, at any time and occasionally, amend this services agreement, by posting notice of such amendment on its website and you agree to regularly check this website in order to be aware of amendments to the contract. If you continue to use the Service after a notice of such amendment has been issued, you will be deemed to have accepted this amendment.

If you do not accept an amendment to this contract, you must cease use of the subscribed Bravo Telecom’s Services.

Section 16 – Final Provisions

This contract will be governed by the laws of the Province of Quebec and the federal laws of Canada applicable therein and will be construed in accordance with these laws. Furthermore, you irrevocably agree, for the purposes of this contract, to the exclusive jurisdiction of the courts of Montreal.