Make a complaint

We attach a great importance to your opinion and well-being. Your comments and suggestions give us the opportunity to improve our assistance services; besides, they allow us to adjust to your requirements as far as possible.

Send a complaint to Bravo Telecom

We strive to offer the best possible services, however, occasional problems or particular situations may occur making you unsatisfied with the service received. We want to be informed about it in order to improve our operational processes and to avoid these situations to happen again to you or any other customer.

How do you file a complaint?

Bravo Telecom is willing to offer you the best possible services in order to ensure your satisfaction. If you want to make a complaint or to inform us of a situation that you believe deserves our attention, we invite you to contact us.

In an effort to review your case without delay, please note the steps below.

Step 1: Contact Client Service

If you have any question, contact our Client Service team. We will help you. Most of the problems are solved quickly and efficiently.

Call us at 514-227-4647, from Monday to Friday, from 8:30 pm to 9 pm or on Saturdays, from 10:00 pm to 5 pm.

Step 2: Make a complaint online

Our goal, indeed, is to address your concerns through option 1. However, if you consider that the solution provided by the client service was not satisfactory, you can communicate with the quality department by using the complaint form or you can contact us directly via email at qualite@bravotelecom.com

You can do this taking into consideration that we will contact you within 48 hours (within working days) upon receipt of your correspondence. You should bear in mind postal service’s shipping deadlines. You will be informed about actions taken on your case and approximate time to expect for the solution of the complaint which may vary subject to the situation.

Step 3: Commissioner for Complaints for Telecommunications Services (CCTS)

CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.

To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.