SUBSCRIPTION AND ACCOUNT SUPPORT | BRAVO TELECOM

See article 7 of the terms of service

The customer who takes a Bravo Telecom subscription related to a promotion must respect the clauses of purchase (and / or rental and deposit – if applicable.)

Customers who have subscribed and have acknowledged and accepted the conditions related to any promotion: must also respect these same conditions when they are terminated.

As a result, if the customer had been able to take advantage of a promotional equipment rental policy and a refundable deposit, the latter also agreed to return the rented hardware in good condition within 15 days following the request for termination.

In the event that the customer wants to take advantage of a new promotion in progress: he/she agrees to return the material to be able to take full advantage of this new promotion. And that by agreeing to adhere to this new offer: it loses any benefit related to the previous promotion and can not in any case return to this old promotion – whatever it is – if it has already expired.

The customer also understands that the term “free installation” clearly specifies a free service activation fee by Bravo Telecom.

Your presence will be required in one of our locations to sign a debit authorization and provide us with a sample check.

Yes subject to availability. Please call customer service at 514-227-4647 to schedule a new appointment.

The technician will install the coaxial cable and plug in the modem to test it. A guide is provided with the equipment to assist you when connecting the modem to the router.

You can also receive the full installation for only $ 30. Certain conditions apply

When ordering, if the customer opts for an annual subscription, he will have to pay for a 12-month internet service in one payment. He will then benefit from an additional month of free service.

When ordering, if the customer opts for a semi-annual subscription, he will have to pay for a six-month internet service in one payment. He will then benefit from an additional 15 free days of service.

No problem! First of all, you need to have on hand your email order confirmation.It contains among other things some information such as your account number (ACC), your name and the company phone number.

By contacting us at 514 227-4647, a customer service representative will help you do the modification in no time.

Yes, Bravo Telecom has three suscriptions ways: by phone, online and by store.

Yes, Bravo Telecom packages are specially designed for small and medium enterprises, for more information please see our business offers at: Bravo Telecom Business

At the moment, we do not offer custom email addresses. We advise you to use free email address providers such as Gmail, Hotmail or Yahoo.

All new addresses connections take 10 to 15 days. This is why; it is strongly advised to notify us of your move at least 15 days in advance in order to avoid any service interruption.

Generally, our billing department will send you an email extension just before the end of your term. Otherwise please contact our billing department at 514-227-4647

No, just send an email to sac@bravotelecom.com mentioning the name of the account and the date of termination. The contract with Bravo Télécom is without time commitment, you can cancel when you want.

Yes, some routers are accepted by Bravo Telecom, depending on their speeds.

Unfortunately, we do not accept any other type of modem than our own for cable packages.

No you cannot rent the router. You can bring your own router. Contact one of our agents to make sure your router matches the desired usage. The customer can purchase his router in two (2) ways: One full payment at the time of the subscription or on multiple equal predefined installments in addition to his monthly billing. The first installment will be automatically withdrawn when ordering. The second installment will be taken on the day that the services are installed. And the third payment will be made at the same time as the payment of the second month of subscription.

For cable and hybrid fiber plans: modem rental is available with a $ 40 deposit which will be refunded if you decide to leave Bravo Telecom.The customer can purchase his modem in two (2) ways: One full payment at the time of the subscription or on multiple equal predefined installments in addition to his monthly billing. The first installment will be made the day of the order. And the second the day of the installation.
And the third payment will be made at the same time as the payment of the second month of subscription.
For FTTN packages 7M to 15M: you can purchase the modem / router for $ 49.95. And for FTTN 25M and above, you can get the modem for $ 69.95. Rental is not offered for this type of technology.
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When you subscribe with our company, you will have to pay the application and the activation fees.Some conditions may apply.

For example, the application fee doesn’t apply with our cable plans. The activation fee for this same technology is $ 49.95.

Yes, we do :

The first is to pick up your equipment directly at our offices. Thereafter, a technician will install the necessary power cable and network cable at your home. This offer is free.
The second option is to have the equipment shipped to your home. Afterward, a technician will come to set up the necessary power cable and network cable. This offer is only $10.
The last option is the full installation. Only available for the residents of Montreal city. For only $30 : Get a full installation service.This includes the delivery of your equipment and a full installation by one of our technicians.

You can request a temporary suspension of your service for a period of 3 months renewable only once over the same period. A fee of $ 30 applies before taxes.

Yes, absolutely! Bravo Telecom has made available a very user-friendly web interface. It is comprised of three easy steps:

• Choosing your package and its options
• Providing your personal information.
• Paying and printing your order details.

You can also reach us by calling our sales center at 514-227-4647 and place the order with one of our representatives.

No problem! First of all, you need to have on hand your email order confirmation.It contains among other things some information such as your account number (ACC), your name and the company phone number.

By contacting us at 514 227-4647, a customer service representative will help you do the modification in no time.

No Sorry !