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Contact Us

Phone and SMS : (514) 227-4647

Monday-Friday: 9:00-20:00

Saturday-Sunday: 9:00-17:00

Bravo Telecom
6001 Jean talon ST E,
St. Leonard, Quebec, H1S1M5

Store opening hours :
Monday-Friday : 9:00 – 18:00
Saturday : 10:00 – 17:00

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Home » About » FAQ

FAQ Best Telecom & Internet Company: Your Questions, Our Transparency

Bravo Telecom customer support team in Montreal

Welcome to Bravo Telecom’s support and frequently asked questions page. In a Quebec telecommunications market often dominated by large conglomerates, it is normal to have questions before choosing your connectivity partner. As an independent internet provider, we firmly believe you deserve clear, comprehensive answers, without unnecessary technical jargon and, above all, without any sales pressure.

This page was designed as a true decision-making hub. It gathers not only the questions our current and future subscribers most often ask about our identity, our technical infrastructure, and our reliable network, but it also dives deep into what makes us different. Opting for a new quebec telecom company means seeking to understand who manages your wi-fi connection daily. Take the time to read our answers. If the slightest doubt remains, know that our team, based right here in Quebec, is always ready to answer you directly.

Bravo Telecom customer support team in Montreal

Browse our FAQ

Who owns Bravo Telecom?

Bravo Telecom is an independent company, founded in Montreal in 2008. No corporate group to dictate our priorities: decisions are made locally, by a team that knows the Quebec market from the inside. Staying close to our customers is how we've always operated.

Is Bravo Telecom's internet service reliable?

Since 2008, Bravo Telecom has been connecting thousands of Quebec households. Our service runs on the province's cable infrastructure. Fifteen years of connected customers in Quebec — that says a lot about the reliability of our service.

What network does Bravo use?

Bravo Telecom is an independent provider (TPIA) that uses Vidéotron's cable infrastructure in Quebec. We don't own the physical network, but we manage the quality of service you receive at home directly.

What happened to Bravo Canada?

Bravo Telecom has no connection to the former Canadian television channel. We are an independent Quebec internet provider, founded in Montreal in 2008, entirely dedicated to residential connectivity across Quebec.

Who is the boss of Bravo?

At Bravo, leadership is local and independent. No foreign head office, no decisions made far from your reality: our team stays close to the Quebec families we've been serving since 2008.

What was Bravo before reality TV?

Bravo Telecom has never had any connection to reality television. Since we were founded in Montreal in 2008, we've had one mission: connecting Quebec households to the internet, simply and without contracts.

What is the cheapest internet plan in Quebec?

Bravo Telecom offers internet plans starting at $36/month, with no contract and no hidden fees. Available speeds range from 10 to 400 Mbps. Check your eligibility in 30 seconds directly on our website.

What is the cheapest internet subscription right now?

Bravo internet plans start at $36/month, with no commitment. Remote activation is free. Check availability at your address before subscribing: speeds range from 10 to 400 Mbps depending on the plan you choose.

Who is better, Videotron or Bell?

That's not for us to decide. What we can tell you: Bravo Telecom is a third option — independent, contract-free, with real human customer service 7 days a week. Worth comparing.

Who is the most reliable internet provider?

No provider can promise perfect reliability: networks also depend on local infrastructure. What Bravo has delivered since 2008: transparent, responsive human support whenever an issue comes up.

Is $60 a month average for wifi?

Around $60/month is within the range of high-speed internet or internet-plus-TV plans at most Quebec providers. At Bravo Telecom, Duo plans start at $61/month: no contract, unlimited data.

What is the best internet plan right now?

The right plan depends on your needs: internet only (Solo), internet + TV (Duo TV), internet + VoIP phone (Duo Tel), or the full bundle (Trio). All Bravo plans are contract-free and transparently priced, starting at $36/month. Check internet availability at your address before subscribing.

Is Fizz reliable?

Fizz is a digital provider operating on Quebec's cable network. If you prefer fully online support, it's a valid option. If you'd rather speak to a real person when something goes wrong, Bravo offers phone customer service 7 days a week.

What is the cheapest unlimited internet plan?

Bravo Telecom offers unlimited data internet plans starting at $36/month, with no contract. Remote activation is free. Check availability at your address before subscribing.

What is the cheapest way to get Wi-Fi?

To keep costs down: choose a Bravo internet plan from $36/month and use your own compatible router. Remote activation is free. Available speeds range from 10 to 400 Mbps depending on the plan you choose.

Bravo Telecom reviews

Customer reviews are available on Google and independent platforms. Check them directly: it's the best way to form your own opinion.

Bravo Telecom contact / phone number

Reach our team at 514-227-4647, 7 days a week. A real person answers, no automated menus.

Bravo Telecom pricing

Solo Internet from $36/month · Duo Tel from $47/month · Duo TV from $61/month · Trio from $72/month. No contract, no hidden fees. Browse our plans and check availability at your address.

Your questions about bravo telecom and our cheaper tv plans

Ready to take the leap with a local team? Explore our award-winning solutions and discover why thousands of households have already made the switch for immediate, uncompromised freedom.

Find all the answers to your needs.

Questions about bravo telecom

Enjoy our cheaper TV plans.

Best Internet and TV Provider in Quebec

The history of an independent internet provider serving Quebecers

Local branch of Bravo Telecom, your independent internet provider in Quebec.

Local branch of Bravo Telecom, your independent internet provider in Quebec.

Since our foundation in 2008 in Montreal, our mission has never wavered: to democratize access to cutting-edge technology while offering a human and accessible alternative. Today, with over 20,000 customers trusting us across the province, we are proud to prove that it is possible to offer high-performing unlimited internet without the rigid constraints of long-term contracts. To learn more about our evolution, our branches in Montreal and Longueuil, and our long-term vision, we invite you to visit our about us page.

Our commitment to the quality of our infrastructure and service has also been publicly recognized. In 2025, we had the honor of being ranked among the top 5 providers in Quebec by the Journal de Montréal. This external recognition validates our user-centric business model, proving that a fixed price and affordability can go hand in hand with top-tier technical performance.

The commitment of our quebec telecom company: total transparency

Transparency and positive customer reviews at Bravo Telecom, your quebec telecom company.

We know that trust is earned and built on concrete actions. Over the years, our industry has often been criticized for hidden fees or broken promises. At Bravo Telecom, your trusted quebec telecom company, we have made the radical choice of absolute honesty. Our approach is simple: what you see is what you pay. We have transformed all our practices to guarantee a seamless experience, from your equipment installation to your monthly billing.

This policy of absolute clarity is what we call our transparency commitment. We have nothing to hide, and we actively encourage reading customer reviews so you can make up your own mind. We own our history, our continuous improvements, and our desire to be the most reliable partner for your home. To discover all the concrete measures we have put in place to protect our subscribers, consult the page detailing our commitments and transparency.

Transparency and positive customer reviews at Bravo Telecom, your quebec telecom company.

A local customer service for your wifi internet plan

Even the most comprehensive FAQ in the world cannot replace human contact. That is why we make it a point of honor to maintain a local customer service that is accessible and empathetic. If your search concerns a specific wifi internet plan, a need for technical assistance, or a question about your billing, do not stay in doubt.
Unlike 100% digital companies, we value the human voice. A real montreal technician is available to diagnose your situation, advise you without pressure, or schedule a quick intervention. That is the true added value of Bravo Telecom. Do not hesitate to reach out to our team by visiting our support portal today.