BILLING SUPPORT SECTION | BRAVO TELECOM

Please visit our office at 6001 Jean Talon East Street to sign a debit authorization and provide a voided check.

For an environmental concern, we opted for an online bill consultation service via your customer portal.

In the event of termination, customers will be reimbursed for their deposit when they have to be handed over the equipment.

Any changes to your payment must be communicated as soon as possible for a good service continuation.

Yes. It is your responsibility to contact the customer service in order to stop your billing. An email must be sent to ac@bravotelecom.com in order to ensure traceability.

The starter kit is charged when you make the order and your billing cycle will begin on your service activation date.

Transferring your phone number to Bravo Telecom is a free service offered to all our new Duo customers. Some fees may be applied for those who only have the telephony plan with us. If you want to transfer an additional line a fee of $ 10 must be paid.

Generally, our billing department will send you an email extension just before the end of your term. Otherwise please contact our billing department at 514-227-4647

Yes, there is a $49.95 fee for all cable and fiber hybrid packages and $99 for all FTTN packages. Shall be payable in a single payment or in three equal installments

Bravo Telecom will notify you of the payment rejection (NSF) by email or/and phone. You will be asked to contact the billing department as soon as possible in order to avoid any service interruptions.

You also have the possibility to make a payment directly on your Client portal.

Four payment methods are available:

• Credit card
• Debit Card [Interac] or Visa Debit
• Pre Authorized debit
• Cash. (Only in store)

However, the most used way for the customer is the credit card to facilitate the transaction