What are the costs of transferring telephone line?

Transferring your phone number to Bravo Telecom is a free service offered to all our new Duo customers. Some fees may be apply for those only have the telephony plan with us. If you want to transfer an additional line a fee of $ 10 must be paid.

Shall I inform Bravo Telecom of any change in my credit card?

Any changes to your payment must be communicated as soon as possible for a good service continuation.

Will my service be charged even if I stopped using it?

Yes. It is your responsibility to contact the customer service in order to stop your billing. An email must be sent to in order to ensure traceability.

What is the date of my monthly debit?

The starter kit is charged when you make the order and your billing cycle will begin on your service activation date.

Can I receive my invoice by post?

For an environmental concern, we opted for an online bill consultation service via your customer portal.

I want to switch my payment method to pre-authorized debit, how can I do?

Please visit our office at 6001 Jean Talon East Street to sign a debit authorization and provide a voided check.

My annual / biannual subscription expires in a week, what should I do?

Generally, our billing department will send you an email extension just before the end of your term. Otherwise please contact our billing department at 514-227-4647

I’m moving, is there a fee to pay?

Yes, there is a $49.95 fee for all cable and fiber hybrid packages and $99 for all FTTN packages. Shall be payable in a single payment or in three equal installments

What happens if the service payment fails?

Bravo Telecom will notify you of the payment rejection (NSF) by email or/and phone. You will be asked to contact the billing department as soon as possible in order to avoid any service interruptions.

You also have the possibility to make a payment directly on your Client portal.

What are the different payment methods?

Four payment methods are available:

  1. Credit card,
  2. Debit Card [Interac] or Visa Debit
  3. Preauthorized debit
  4. Cash. (Only in store)

However, the most used way for the customer is the credit card to facilitate the transaction.