Internet

Which internet speed should I expect with your packages?

Speed differs depending on the package chosen. For example, if you opt for the hybrid fiber 30 you will receive 30Mbits in downloads and 10 Mbps in uploads, however, the transfer speed cannot be guaranteed due to several factors such as:

  • the wiring,
  • the types of equipment
  • and of course your computer and its configuration.

My Internet access is slow. What can I do about that?

Perform the following actions to try to correct the situation:

  1.  Reset the modem by unplugging the power plug for 10 seconds.
  2. Disconnect all computers or devices that could use additional bandwidth (eg a computer making a P2P transfer as Torrent / eMule)
  3. Check cables – Improperly connected or damaged cables can significantly degrade the signal.
  4. If you have a router, try connecting your computer directly to the high speed modem.
  5. Close programs and unnecessary services.
  6. Perform a virus scan – Some viruses continuously transfer data to the outside causing a slower connection.
  7. Try to download data with another browser (Firefox, Google Chrome, etc..).

How to measure the connection speed I get on my computer?

You can do the speed test by visiting speedtest.net site.
Make sure first to put your anti-virus on pause during the test and to have connected directly your computer to your modem via a network cable.

What does a Mbps mean ?

It is a unit of measurement of the theoretical data transfer speed between the Internet and your computer. It is the number of information units (bits) transferred per second, measured in thousands (Kbps) or millions (Mbps).

What do “downstream speed” and “upstream speed” mean?

The download speed (download) is the speed data transfer from your internet package to your computer (watch a video on YouTube, download a file, etc..). The upload speed is the data transfer speed from your computer to the Internet (to update your personal website, attach a file on an email, etc).

I forgot my wifi password, what can I do?

You can access your router configuration menu by marking the following IP address in your browser: 192.168.1.254.
Then click on ‘Wireless’ to change the settings of your wireless network.

I don’t get any connection and on my modem the “cable” / “online” led is flashing, what should I do?

Please unplug the power cable from the modem, wait 10 seconds and reconnect it, if the problem persists, please contact our technical support at 514-227-4647.

The technician has made the installation but I still have no signal, what should I do?

It is normal. You will get the signal 2 to 4 hours after the technician passage (please keep checking the « cable”/”online” LED on your modem). When the light stops blinking that means that you are connected to the signal.

If I have just have the internet service with Bravo Telecom and I have my own router, can a Bravo technician configure it?

Yes, with $15 configuration fee.

I’ve missed my installation appointment, how can I schedule another one?

You can call the customer service at 514-227-4647, your new appointment date will depend on technicians availability.

What is hybrid fibre ?

The hybrid fibre is the mix of the cable technology, so the coaxial cable, and fibre optic. It offers the resistance of the cable services, so the coaxial cable, with the fibre optic speed.

What is Fibre Optic or FFTN? (No available with Bravo Telecom)

By the summer of 2018, Bravo Telecom will no longer offer this technology.

The Fibre Optic technology (FTTN) is a fibre technology that extends to the neighborhood. With a wide fibre tape, your connexion is usually made of fibre optics lines reaching your street/neighborhood, that connect to your home with copper telephone lines also called FTTN.

The technician came to my place, but he didn’t plug all the equipment. What should I do?

The technician will install the coaxial cable and connect the modem to test it. A guide is provided with the equipment kit to assist you in connecting the modem to the router.

When a technical problem occurs, will Bravo Telecom send a technician to my place to check it?

It depends on the diagnosis of the problem with you by phone:
If it’s a hardware problem, it requires a check up at our offices and a replacement if necessary.
If it’s a connection problem, a network problem, or a cabling problem we will send a technician at your place to solve it.

When can I get my deposit back for the rental?

If you decide to stop your subscription, you will get your deposit back as soon as you bring back the equipment.

Do I have to sign a 12 months contract?

No, with Bravo Telecom you have no commitment term obligation.

Can I use my own modem or router with your internet services?

Yes, some routers are accepted by Bravo Telecom, depending on theirs speeds.

Unfortunately, we do not accept any other type of modem than our own for cable packages.

Can I rent or buy a modem with Bravo Telecom?

For cable and hybrid fiber plans: modem rental is not available. The customer can purchase his modem in two (2) ways: One full payment at the time of the subscription or on multiple equal predefined installments in addition to his monthly billing. The first installment will be made the day of the order. And the second the day of the installation.

The technician just came to my place for the installation, but I don’t have my equipment, what should I do?

Usually, if you didn’t pay for the delivery, you can to pick-up your equipment kit 48 hours before the installation date. Otherwise, you can come and get your equipment just after the technician leaves.

Can I get the internet service without having a phone line?

Of course. Our internet service is based on the cable technology there no need of a dry loop.

The technician just came to my place for the installation, but I don’t have my equipment, what should I do?

Usually, if you didn’t pay for the delivery, you can pick-up your equipment kit 48 hours before the installation date. Otherwise, you can come and get your equipment just after the technician leaves.

I’ve missed my installation appointment, how can I schedule another one?

You can call the customer service at 514-227-4647, your new appointment date will depend on technicians availability.

The technician came to my place, but he didn’t plug all the equipment. What should I do?

The technician will install the coaxial cable and connect the modem to test it. A guide is provided with the equipment kit to assist you in connecting the modem to the router.

You can also get the full installation for only $30. Some conditions may apply.

Can I rent or buy a router with Bravo Telecom?

Cable internet and/or hybrid fiber: No you cannot rent the router. You can bring your own router. Contact one of our agents to make sure your router matches the desired usage. The customer can purchase his router in two (2) ways: One full payment at the time of the subscription or on multiple equal predefined installments in addition to his monthly billing. The first installment will be automatically withdrawn when ordering. The second installment will be taken on the day that the services are installed.