INTERNET SUPPORT PAGE | BRAVO TELECOM

Please unplug the power cable from the modem, wait 10 seconds and reconnect it, if the problem persists, please contact our technical support at 514-227-4647.

Perform the following actions to try to correct the situation:

• Reset the modem by unplugging the power plug for 10 seconds.
• Disconnect all computers or devices that could use additional bandwidth (eg a computer making a P2P transfer as Torrent / eMule)
• Check cables – Improperly connected or damaged cables can significantly degrade the signal.
• If you have a router, try connecting your computer directly to the high speed modem.
• Close programs and unnecessary services.
• Perform a virus scan – Some viruses continuously transfer data to the outside causing a slower connection.
• Try to download data with another browser (Firefox, Google Chrome, etc..)

You can do the speed test by visiting speedtest.net site.
Make sure first to put your antivirus on pause during the test and to have connected directly your computer to your modem via a network cable.

It is a unit of measurement of the theoretical data transfer speed between the Internet and your computer. It is the number of information units (bits) transferred per second, measured in thousands (Kbps) or millions (Mbps).

The download speed (download) is the speed data transfer from your internet package to your computer (watch a video on YouTube, download a file, etc..). The upload speed is the data transfer speed from your computer to the Internet (to update your personal website, attach a file on an email, etc).

You can access your router configuration menu by marking one of the following IP addresses in your browser: 192.168.0.1 ou 192.168.1.1..
Then click on ‘Wireless’ to change the settings of your wireless network.

It is normal. You will get the signal 2 to 4 hours after the technician passage (please keep checking the « cable”/”online” LED on your modem). When the light stops blinking that means that you are connected to the signal.

Yes, with $15 configuration fee.

You can call the customer service at 514-227-4647, your new appointment date will depend on technicians availability.

The hybrid fibre is the mix of the cable technology, so the coaxial cable, and fibre optic. It offers the robustness of cable service and the speed of fiber optic technology.

Since the summer of 2018, Bravo Telecom no longer offers this technology.
The Fibre Optic technology (FTTN) is a fibre technology that extends to the neighborhood. With a wide fibre tape, your connexion is usually made of fibre optics lines reaching your street/neighborhood, that connect to your home with copper telephone lines also called FTTN.

The technician will install the coaxial cable and connect the modem to test it. A guide is provided with the equipment kit to assist you in connecting the modem to the router.

Yes. You can reach technical support by phone, email or chat between Monday and Friday, from 9 a.m. to 7 p.m., then on Saturday from 10 a.m. to 5 p.m.

It depends on the diagnosis of the problem with you by phone:

• If it’s a hardware problem, it requires a check up at our offices and a replacement if necessary.
• If it’s a connection problem, a network problem, or a cabling problem we will send a technician at your place to solve it.

If you decide to stop your subscription, you will get your deposit back as soon as you bring back the equipment.

No, with Bravo Telecom you have no commitment term obligation.

Yes, some routers are accepted by Bravo Telecom, depending on their speeds.

Unfortunately, we do not accept any other type of modem than our own for cable packages.

For cable and hybrid fiber plans: modem rental is available. The customer can purchase his modem in two (2) ways: One full payment at the time of the subscription or on multiple equal predefined installments in addition to his monthly billing. The first installment will be made the day of the order. And the second the day of the installation.

Usually, if you didn’t pay for the delivery, you can to pick-up your equipment kit 48 hours before the installation date. Otherwise, you can come and get your equipment just after the technician leaves.

Of course. Our internet service is based on cable technology so there is no need for a dry loop.

Speed differs depending on the package chosen. For example, if you opt for the hybrid fiber 30 you will receive 30Mbits in downloads and 10 Mbps in uploads, however, the transfer speed cannot be guaranteed due to several factors such as:

• The wiring
• The types of equipment
• And of course your computer and its configuration.