Customer support - FAQ Bravo Telecom
Subscription / Account

Yes, absolutely! Bravo Telecom has made available a very user-friendly web interface. It is comprised of three easy steps:

  1. Choosing your package and its options.
  2. Providing your personal information.
  3. Paying and printing your order details.

You can also reach us by calling our sales center at 514-227-4647 and place the order with one of our representatives.

You can request a seasonal suspension for a minimum of 2 months, with a 50% payment of your monthly invoice.

No, you just have to send a cancellation email to sac@bravotelecom.com; mentioning your name, account number, and the termination date.
The services with Bravo Telecom has no minimum contract period commitment, you can cancel whenever you want.

Billing

 

Four payment methods are available:

  1. Credit card,
  2. Debit Card [Interac] or Visa Debit
  3. Preauthorized debit
  4. Cash. (Only in store)

However, the most used way for the customer is the credit card to facilitate the transaction.

Bravo Telecom will notify you of the payment rejection (NSF) by email or/and phone. You will be asked to contact the billing department as soon as possible in order to avoid any service interruptions.

You also have the possibility to make a payment directly on your Client portal.

Yes, there is a $49.95 fee for all cable and fiber hybrid packages and $99 for all FTTN packages. Shall be payable in a single payment or in three equal installments

Telephone

Yes, Bravo Telecom offers to transfer your phone number for free. Provided that your current phone number is still active with your actual telephony provider at the transfer date.

Please dial * 98, press the call button, and follow the process (0 then 1 then your voicemail personal message then #). If you have forgotten your password, please contact our tech support by phone (514-227-4647) or by email at support@bravotelecom.com

Internet

Of course. Our internet service is based on the cable technology there no need of a dry loop.

Speed differs depending on the package chosen. For example, if you opt for the hybrid fiber 30 you will receive 30Mbits in downloads and 10 Mbps in uploads, however, the transfer speed cannot be guaranteed due to several factors such as:

  • the wiring,
  • the types of equipment
  • and of course your computer and its configuration.

Usually, if you didn’t pay for the delivery, you can to pick-up your equipment kit 48 hours before the installation date. Otherwise, you can come and get your equipment just after the technician leaves.

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