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Reliable and Affordable Residential IP Telephony Service

Residential phone service in Quebec

Stay in touch with your loved ones with a home phone service that crosses borders.

Enjoy smooth communication and a clear home phone line without hassle, thanks to the latest IP telephony technology, integrated into our “plug-and-play” solution.

And at Bravo Telecom, it’s always backed by real, local customer service, right here in Montreal.

Each package includes

Unlimited local calls

Free installation

Equipment included

No commitment

The Yeastar TA100 VoIP adapter from Bravo Telecom next to its box, illustrating the

The Bravo Difference: More Than Just Price, It's Value

it is essential to distinguish between "cheapest" and "best value." Competitor services (like Fongo or ivctel.com) may feature an attractive base price, but this approach often omits the cost of purchasing equipment or initial fees (an upfront expense of $59 or more) and leaves you with the burden of technical configurations. Bravo Telecom, your local telephone service provider in Canada, delivers peace of mind: a "plug-and-play" telephone service with pre-configured equipment included, backed by a real team of experts.

A bilingual customer support agent at Bravo Telecom's Montreal office answering a call.

Real, Human Expertise—Based in Montreal

Our greatest pride? Our Support. Forget endless wait times and unanswered technical forums. At Bravo Telecom, you speak directly to a human. Our team of a dozen agents is based right here in Montreal. We answer you in English and French, we take the time to understand your needs, and we are here to solve your problems quickly. Over 95% of our support calls are answered in under 2 minutes. That's peace of mind.

What Our Customers Say About Our Home Phone Service

"

David Elkeslassy

Source: Google Reviews

via Google

"Very effective in restoring the telephone service which wasn't working. Patient and efficient."

"

Dmitrye Stratu

Source: Google Reviews

via Google

"This morning, Sunday the 17th, the internet was already working. I had some trouble setting up the phone line, but with technical assistance from a technician (I didn't catch his name) everything was resolved in less than 10 minutes! And I repeat, it's Sunday!"

"

Derline Florestal Millien

Source: Google Reviews

via Google

"I had a problem with my phone, I called Bravo Telecom, I found Gaston, he solved the problem right away, I was very happy."

Discover our other verified customer testimonials: reviews and testimonials

Yeastar TA100 VoIP ATA

Included

Your "Plug-and-Play" Equipment Included

Unlike DIY services, Bravo Telecom includes the Yeastar TA100 VoIP adapter. It arrives pre-configured for a simple and fast installation, with no technical hassle. Just plug it in, and it works. The Yeastar TA100 is a compact VoIP adapter that allows you to connect a residential phone to your Internet connection.

1 phone port (RJ11) for a handset or cordless base

1 Ethernet port (RJ45) to connect to your router

Powered via micro-USB (cable included)

Quick and easy installation

Supports: VoIP, FAX, Hotline, NAT, VLAN, VPN

Recommended for a single phone or DECT base.

Residential phone and unlimited Internet router from Bravo Telecom, representing the Duo Internet + Phone plan.

Simplify Your Services with Our Duo Bundles

Looking for a reliable home phone line and high-speed internet?

Get the reliability of our phone service and the speed of our unlimited internet plans in one simple bundle. Simplify your bills and save more.

Internet + Phone Duo bundles

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Your 100% Montreal-Based Provider

Founded in 2008, Bravo Telecom is a proudly Montreal-based company.

Born from a mission to offer a fair and transparent residential phone alternative to giants like Bell and Vidéotron, our entire team works from our St-Léonard offices to serve you.

We also offer Business services and regular Promotions.

Recognized Authority, Validated Experience

Registered with the CRTC

Bravo Telecom (operating as IT2IS Inc.) is an officially registered telecommunications service provider, active with the CRTC (Canadian Radio-television and Telecommunications Commission), participating in the regulatory decisions that shape our industry.

Rated 4.31/5 on PlanHub

Based on 1497 customer reviews, the independent comparator PlanHub.ca ranks Bravo Telecom as the "Top-rated provider" in several Quebec cities, highlighting real customer experience and satisfaction.

A Validated Montreal Entity

Neutral sources like Wikipedia recognize Bravo Telecom as an independent Canadian Internet provider, validating our Montreal headquarters, our 2008 founding, and our IP telephony services.

Important 911 Information

The phone 911 Policy is critical. It describes limitations on emergency services, including the need to check and update your address. If you are going to be moving your Phone service to a new address, please update your address. In the event of emergency calls, 9-1-1 responders will be dispatched to the address that you have as your phone location!

SUICIDE CRISIS HELPLINE 9-8-8

If you’re thinking about suicide, 9-8-8 is here to help. Call or text 9-8-8 toll-free, anytime.

Promotional Details

                    Bravo TV is exclusively reserved for residential customers. Professional clients or businesses cannot subscribe to this service.
                

                    *The basic router is included with all speeds, while the Deco Mesh M4 router is available for rent at $5/month or for purchase at $60, which is ideal for larger homes.

[1] Presentation of the offer :

The special 1 month free* offer on BRAVO TV applies to Bravo Telecom customers who subscribe to an internet or DUO offer, and to new customers wishing to subscribe to an internet or DUO offer.

Get your starter kit with $0 fee: offer valid while stocks last** : Your free installation, modem, basic router for internet speeds 10M, 30M, 60M and phone adapter on rent for free with $0 deposit.

Services	Price
Installation	0$
Modem	Free rental 0$ deposit
Basic router for internet speeds 10M, 30M, 60M	Free rental 0$ deposit
Phone adapter	Free rental 0$ deposit

Two options: Subscriptions will be made by phone with our agents or online on our website.

The postal shipping service is available, secure, safe and contactless.

Take advantage of our Internet and Duo offers and benefit from the advantages that come with them:

15 days money back guarantee for all speeds
Free installation for all packages
Free rental modem for all packages

Bravo Telecom reserves the right to suspend this transaction facility without notice.

All prices shown are exclusive of taxes

*The special offer of one month free on the new BRAVO TV is valid only if combined with an internet offer or a DUO offer.

**In case of cancellation, the equipment provided free of charge must be returned within 15 days of the cancellation of the account, otherwise the actual value of the equipment will be deducted from the payment method associated with the account without notice.

Equipment	Actual value
Modem	70$
Basic router for internet speeds 10M, 30M, 60M	40$
Phone adapter	50$
Mesh Router/Unit	60$
Mesh Router (Pack 3)	159$

[2] Starter Kit:

Upon subscription, the customer must choose the payment method for the starter kit.

The starter kit includes the free rental of the modem, basic router and telephone adapter. The rest of the equipment can be purchased if needed.

Payment is made according to the customer’s preference:

When subscribing, in one payment.
In several monthly payments: in 2 or 3 payments.

In the case of a payment in several monthly installments, the customer will be charged a first monthly payment when subscribing to the service. The second and third monthly payments will be taken when billing the subscribed service.

[3] Satisfaction period:

Customers receive a 15 days warranty. If the customer is not satisfied, he must notify Bravo Telecom via customer service by telephone or in the shop.

The customer will then have 15 days to return the equipment and get a full refund.

This full refund will be made within 15 days after receipt of the equipment, provided that the equipment is functional.

In case of cancellation of the service after the 15 day guarantee period, Bravo Telecom charges the amount due for the starter kit.

Refund does not apply to Koodo products and services, available for resale on the Bravo Telecom website.

[4] Other details:

The offer is valid in the areas covered by Bravo Telecom.

Taxes are extra.

Fees Details

Bravo Telecom offers free installation.

We offer a complete installation, with a technician’s trip, for a fee of $ 30.

In order to guarantee a similar quality for all our customers, the use of an external modem to Bravo Telecom is not allowed.

The purchase of the equipment is possible in one payment or in several payments, which will be added to the monthly withdrawals.

The use of an external router to Bravo Telecom is possible, but technical support is not offered for the customer’s personal equipment.

A guarantee of service is offered for 15 days after the subscription of the service. In the event of termination within this warranty period, all fees collected will be refunded, except the shipping costs of the equipment if concerned.

In the case of a cancellation after the 15 days guarantee, the remaining monthly payments related to the equipment will be deducted in a single payment.

In the event of a cancellation during the 15-day guarantee period, Bravo Telecom will refund the costs once the equipment is received, within 15 days.

However, customers who want to keep the equipment (excluding rental equipment) will be able to pay the amount due for the starter kit.

In the case of a payment in several installments, the customer will be charged a first monthly payment when subscribing to the service. The second and third monthly payments will be taken when billing the subscribed service.

Fees summary :

Services	Price
Installation	$0
Modem	Free rental 0$ deposit
Basic router for internet speeds 10M, 30M, 60M	Free rental 0$ deposit
Phone adapter	Free rental 0$ deposit

Additional Services**	Price
Connection assistance	$30
Moving service	$40

TV Fee Summary

Services	Price
Activation fee	$0
La box TV	$70
Le Stick TV	$65

**For more details about VoIP Service 911 see article 4, in Terms and Conditions.

**The above fees are not included in the promotion: $0 upfront fee.

Our unlimited offers are subject to usage standards, for more information please consult the general terms and conditions

Money Back Guarantee

At Bravo Telecom, we understand that choosing an internet provider can be difficult. Because of that, we offer the new ‘’Satisfied or your money back’’ option that allows you to change your mind 15 days after your installation.

Satisfied or your money back policy

If the customer is not satisfied with our services, he will have 15 days after his installation to start the cancellation process. All the fees will be refunded, except the $9.95 for the opening of a customer file (only for packages charging this fee).

Some restrictions may apply. The new payment method for semiannual and annual subscriptions can be changed or extended without notice.

Money back guarantee

Conditions

As part of its guarantee “Satisfied or Refunded”, Bravo Telecom agrees to refund its customers on a simple request, and within 15 days from the date of activation of the service.

Installation costs;
Modem rental fees;
Purchase fees for the router and / or modem
The cost of the telephone adapter;

As a sign of our commitment to offer you the best service day after day, Bravo Telecom offers you a protection clause that will allow you to try out the service and make sure it fits your needs.

These 15 days of trial are only available with Bravo Telecom!

For more details, please read our terms and conditions.

Activation fees paid during the subscription.

The warranty excludes:

The delivery costs of the equipment.

To be entitled to a refund, the customer has a period of 15 days to return the equipment, and this from the date of notification of the cancellation of or services.

The warranty is only applicable if the customer service or technical support does not come in any case to help the customer within 15 days of installation.

The full refund will be made within 15 days after the date of receipt of the equipment, provided that the equipment is functional.

If the customer pays their starter kit in several installments, two options are available:

The customer wishes to return the equipment: in this case, Bravo Telecom will proceed to the reimbursement as indicated above;

The customer wants to keep the equipment: in this case, Bravo Telecom will collect the amount due, in one payment.

This guarantee is only valid for the first 15 days of service.

Some restrictions may apply. This clause may be modified without notice.

Your Questions About Our Residential Phone Service

Can I get a home phone service without a credit history in Quebec (e.g., newcomer, student)?

Absolutely. This is one of our biggest advantages: we do not run credit checks and we do not require a security deposit to activate your service.

Does the home phone work without internet or during a power outage?

Our service is VoIP/IP, so it requires a stable internet connection and a phone adapter (ATA). During a power or internet outage, the phone and 911 service may be unavailable. We recommend having a backup solution (like a mobile phone or a battery backup/UPS for your router and ATA).

Can I keep my current phone number (from Bell, Videotron, Fizz, etc.) and how long does it take?

Yes, in most cases, we can port your existing local number to Bravo Telecom. The transfer process typically takes 5 business days once the request is validated. (Keep your old service active until the transfer is complete).

What are the options for cheap international calls (e.g., Maghreb, Latin America, Europe)?

We offer affordable long-distance plans and minute-blocks for international calling. Check the rates for your frequently called countries (e.g., Morocco, Tunisia, Algeria, Mexico, Colombia, France) and consider an unlimited Canada/USA plan if you often call within North America.

How does installation work in an apartment or student dorm?

It's usually a simple self-installation. We provide an ATA adapter. You just plug the ATA into your internet router and then plug your regular home phone (or cordless base) into the ATA. No technician is typically needed if your internet is already working.

Are there installation or equipment fees to get started?

At Bravo Telecom, residential installation is free. The equipment (the telephone adapter) is provided as a free rental, often with no deposit required under certain conditions. If you cancel after the trial period, fees for returning the equipment may apply.

Performance phone

More information

Total

13.95

Liberty phone

More information

Total

20.95