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Phone and SMS : (514) 227-4647

Monday-Friday: 9:00-20:00

Saturday-Sunday: 9:00-17:00

Bravo Telecom
6001 Jean talon ST E,
St. Leonard, Quebec, H1S1M5

Store opening hours :
Monday-Friday : 9:00 – 18:00
Saturday : 10:00 – 17:00

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Home » Commitments and Transparency

Bravo Telecom’s Transparency and Commitments

Bravo Telecom team, independent Internet provider in Quebec, committed to transparency.

At Bravo Telecom, we understand that trust is the backbone of your connection. As an independent internet provider in Quebec, we are committed to offering a transparent alternative to large national carriers. Our mission is simple: to provide cutting-edge technology paired with irreproachable service ethics and strict Consumer Protection standards.

Bravo Telecom team, independent Internet provider in Quebec, committed to transparency.

Our Vision for Transparency in 2026

To meet the evolving expectations of Quebecers, we have implemented rigorous protocols to ensure a friction-free experience. This initiative translates into concrete actions:

Transparency commitments and no hidden fees at Bravo Telecom.

chekmark Billing Clarity: No hidden fees. The price displayed on your contract is the price you pay.

chekmark Contractual Freedom: We prioritize no-contract plans, giving you the flexibility to choose your service month-to-month.

chekmark Refund Management: We are fully transparent about processing times. In the event of a cancellation, your refund is triggered within 15 days following the reception of equipment.

chekmark Installation: We offer various options, from “Self-install” to “Turnkey” solutions, to ensure your High-Speed Internet access is active as fast as possible.

chekmark Data Protection: Strict compliance with Law 25 regarding the protection of personal information in Quebec.

View Internet plans

Measurable Customer Commitments

Technical reliability is only one part of the equation. Our reputation relies on verifiable commitments:

Network Reliability icon
Network Reliability
A guaranteed 99.9% availability across our entire Fiber and Cable network.
Local Human Support icon
Local Human Support
A technical team based in Montreal, available 7 days a week to assist you.
Response Guarantee icon
Response Guarantee
We commit to a maximum response time of 24 hours for any technical support request.
Chiffres clés Bravo Telecom : Fiabilité réseau 99.9% et support client local au Québec.
The history and evolution of Bravo Telecom toward a better future.

Learning from Our History to Build the Future

We acknowledge that our journey has been marked by growth challenges, notably during interactions with the Office de la protection du consommateur (OPC) in the past. Rather than ignoring this, we used the experience to transform our internal processes and customer service department. Today, Bravo Telecom is dedicated to being the most reliable alternative for clarity and quality of service in Quebec.

Bravo Telecom in the Media: A Recognized Presence

Our commitment to Quebec consumers is regularly highlighted by telecommunications experts and national media outlets. This recognition reflects our dedication to remaining the top alternative for clarity and service quality in Quebec.

Find all our media features and appearances on our News and Press page.

Les Affaires logo - Quebec-based media for economic and financial news
Featured by Les Affaires
Recognized for our human-centric approach and our growth as a Quebec-based company.
Protégez-Vous logo - Quebec magazine featuring consumer tests and reports
Exceptional Value for Money
Our pricing approach is noted for its honesty, a key factor for savvy consumers looking to avoid surprises.
Le Journal de Montréal logo - Daily newspaper for news and information in Quebec
Ranked Top 5 in Quebec
Being named among the best by a respected publication like the Journal de Montréal confirms our position as a leader in the Quebec market.
PlanHub logo - Comparison platform for mobile and internet plans in Canada
Recommandé par la Communauté
Plus de 1400 avis démontrent une satisfaction client constante. ★ 4.3/5
Google logo - Search engine and online review platform
Approved by Over 2200 Customers (4.6 / 5)
Our Google rating is a powerful testament to the quality of the experience we deliver daily.
MovingWaldo logo - Service and comparison platform for moving in Canada
Recommended for Reliability & Transparency
MovingWaldo, a trusted consumer guide, highlights our reliable service and transparent pricing policy.

What Our Clients Say: Live Proof

The best proof of our commitment is your daily satisfaction. Our users regularly highlight the speed of our High-Speed Internet and the stability of our Phone Services. We encourage every customer to share their experience to maintain our continuous improvement cycle.

"
Testimonial from Michel Taillefer, a satisfied Bravo Telecom customer.
Michel Taillefer
November 19, 2025
via Google
"I have the internet and TV service, and I’m very satisfied with how it works. The equipment is already configured upon delivery—it saves so much time! Everything is recorded automatically, so there’s no need for programming. It’s truly refreshing to deal with a company that genuinely cares about customer satisfaction."
"
Testimonial from Claude Pilon, a satisfied Bravo Telecom customer.
Claude Pilon
January 1st, 2026
via Google
"One of the best internet providers in Quebec. I am very satisfied with them. If you need help, they are attentive and ready to assist you. Thank you, Bravo Telecom!"
"
Testimonial from Michel Moquin, a satisfied Bravo Telecom customer.
Michel Moquin
December 3rd, 2025
via Google
"The follow-up calls after the IP phone configuration were much appreciated. Bravo’s technical service contacted me quickly. With patience and expertise, the technician provided me with greater technical flexibility regarding the router."

Frequently Asked Questions

Why choose an independent internet provider in Quebec?

Choosing an independent provider like Bravo Telecom allows you to benefit from more competitive prices, greater contractual flexibility, and local customer service that understands the specific needs of Quebec households.

How does the refund process work?

At Bravo Telecom, we process refunds once the equipment has been returned and tested. The final delay depends on interbank processing times, generally taking 15 days.

What are the installation delays for high-speed internet

We aim for service activation within 24 to 72 hours. Our team schedules your appointment as soon as your order is confirmed to guarantee a seamless transition.

Is Bravo Telecom compliant with Law 25?

Yes. As a local provider, we ensure the highest level of Protection of Personal Information in accordance with Law 25 and other provincial regulations.