[1] Presentation of the offer

The special 1 month free* offer on BRAVO TV applies to Bravo Telecom customers who subscribe to an internet or DUO offer, and to new customers wishing to subscribe to an internet or DUO offer.

Get your starter kit with $0 fee: offer valid while stocks last** : Your free installation, modem, basic router and phone adapter on rent for free with $0 deposit.

Two options: Subscriptions will be made by phone with our agents or online on our website.

The postal shipping service is available, secure, safe and contactless.

Take advantage of our Internet and Duo offers and benefit from the advantages that come with them:

• 15 days money back guarantee for all speeds
• Free installation for all packages
• Free rental modem for all packages.

Bravo Telecom reserves the right to suspend this transaction facility without notice.

All prices shown are exclusive of taxes

*The special offer of one month free on the new BRAVO TV is valid only if combined with an internet offer or a DUO offer.

**In case of cancellation, the equipment provided free of charge must be returned within 15 days of the cancellation of the account, otherwise the actual value of the equipment will be deducted from the payment method associated with the account without notice.

[2] Starter Kit:

Upon subscription, the customer must choose the payment method for the starter kit. 

The starter kit includes the free rental of the modem, basic router and telephone adapter. The rest of the equipment can be purchased if needed.

Payment is made according to the customer’s preference:

• When subscribing, in one payment.
• In several monthly payments: in 2 or 3 payments.

In the case of a payment in several monthly installments, the customer will be charged a first monthly payment when subscribing to the service. The second and third monthly payments will be taken when billing the subscribed service.

[3] Satisfaction period:

Customers receive a 15 days warranty. If the customer is not satisfied, he must notify Bravo Telecom via customer service by telephone or in the shop.

The customer will then have 15 days to return the equipment and get a full refund.

This full refund will be made within 15 days after receipt of the equipment, provided that the equipment is functional.

In case of cancellation of the service after the 15 day guarantee period, Bravo Telecom charges the amount due for the starter kit.

Refund does not apply to Public Mobile products and services, available for resale on the Bravo Telecom website.

[4] Other details:

The offer is valid in the areas covered by Bravo Telecom.

Taxes are extra.

Bravo Telecom offers free installation.

We offer a complete installation, with a technician’s trip, for a fee of $ 30.

In order to guarantee a similar quality for all our customers, the use of an external modem to Bravo Telecom is not allowed.

The purchase of the equipment is possible in one payment or in several payments, which will be added to the monthly withdrawals.

The use of an external router to Bravo Telecom is possible, but technical support is not offered for the customer’s personal equipment.

A guarantee of service is offered for 15 days after the subscription of the service. In the event of termination within this warranty period, all fees collected will be refunded, except the shipping costs of the equipment if concerned.

In the case of a cancellation after the 15 days guarantee, the remaining monthly payments related to the equipment will be deducted in a single payment.

In the event of a cancellation during the 15-day guarantee period, Bravo Telecom will refund the costs once the equipment is received, within 15 days.

However, customers who want to keep the equipment (excluding rental equipment) will be able to pay the amount due for the starter kit.

In the case of a payment in several installments, the customer will be charged a first monthly payment when subscribing to the service. The second and third monthly payments will be taken when billing the subscribed service.

Fees summary :

TV Fee Summary 

**For more details about VoIP Service 911 see article 4, in Terms and Conditions.

**The above fees are not included in the promotion: $0 upfront fee.

Our unlimited offers are subject to usage standards, for more information please consult the general terms and conditions.

Money Back Guarantee

At Bravo Telecom, we understand that choosing an internet provider can be difficult. Because of that, we offer the new ‘’Satisfied or your money back’’ option that allows you to change your mind 15 days after your installation.

Satisfied or your money back policy

If the customer is not satisfied with our services, he will have 15 days after his installation to start the cancellation process. All the fees will be refunded, except the $9.95 for the opening of a customer file (only for packages charging this fee).

Some restrictions may apply. The new payment method for semiannual and annual subscriptions can be changed or extended without notice.

Money back guarantee 

conditions:

As part of its guarantee “Satisfied or Refunded”, Bravo Telecom agrees to refund its customers on a simple request, and within 15 days from the date of activation of the service.

The guarantee includes:

• Installation costs;
• Modem rental fees;
• Purchase fees for the router and / or modem
• The cost of the telephone adapter;

As a sign of our commitment to offer you the best service day after day, Bravo Telecom offers you a protection clause that will allow you to try out the service and make sure it fits your needs.

These 15 days of trial are only available with Bravo Telecom!

For more details, please read our terms and conditions.

Activation fees paid during the subscription.

The warranty excludes:

The delivery costs of the equipment.

To be entitled to a refund, the customer has a period of 15 days to return the equipment, and this from the date of notification of the cancellation of or services.

The warranty is only applicable if the customer service or technical support does not come in any case to help the customer within 15 days of installation.

The full refund will be made within 15 days after the date of receipt of the equipment, provided that the equipment is functional.

If the customer pays their starter kit in several installments, two options are available:

The customer wishes to return the equipment: in this case, Bravo Telecom will proceed to the reimbursement as indicated above;

The customer wants to keep the equipment: in this case, Bravo Telecom will collect the amount due, in one payment.

This guarantee is only valid for the first 15 days of service.

Some restrictions may apply. This clause may be modified without notice.