Bravo Telecom Accessibility Plan 2026

Summary

In 2019, the Government of Canada adopted the Accessible Canada Act (ACA). The objective of the ACA is to transform Canada into a barrier-free country by 2040. Bravo Telecom, as a federally regulated company, must develop a public plan that identifies current barriers and explains in detail the measures to be taken to remove and prevent accessibility barriers. This plan covers areas such as products, services, premises, communications, and employment.

Our accessibility plan for 2025-2026 represents the activities planned by Bravo Telecom as of 30 June 2025. We have collaborated with accessibility specialists to gather feedback and create this plan after consulting with our customers, our teams, and groups representing people with disabilities. During these consultations, we learned that some customers and employees encounter barriers in physical locations, online, and during their interactions with us. This plan describes the identified barriers, the measures we will take to eliminate them, and how we will prevent barriers over the next three years.

Our Commitment to Accessibility

At Bravo Telecom, we are committed to improving accessibility across the company in order to provide a better experience for our employees and customers. We adopt a thoughtful approach to eliminate and prevent accessibility barriers that affect our products, services, points of sale, and physical and digital workspaces.

Our Achievements to Date

Office Accessibility: Completion of work to adapt the store environment in order to eliminate identified barriers.

Employee Training: Implementation of accessibility training to raise awareness and educate our staff.

Website Audit: Completion of a website audit to identify gaps in relation to WCAG 2.1 Level AA standards.

Consultations

Internal: We organized surveys and discussion groups with our employees, including those living with disabilities, to gather their opinions and suggestions.

External: We collaborated with customers with disabilities to assess the accessibility of our services and premises.

Our Accessibility Priorities

Priority 1: Employment

Identified Barriers: Issues in the processes for obtaining necessary accommodations and in accessing clear and complete information about assistive technologies available to employees.

Action Plan:

• 2025: Improve recruitment processes to eliminate barriers.

Priority 2: Built Environment

Identified Barriers: Accessibility to the main store premises.

Action Plan:

• 2025: Complete work to adapt the store environment in order to eliminate identified barriers.
• 2025: Create accessible design standards for points of sale.
• 2026: Finalize adaptation work.

Priority 3: Information and Communications Technologies

Identified Barriers: Accessibility of websites and internal tools.

Action Plan:

• 2025: Ensure that platforms comply with WCAG 2.1 Level AA standards.
• 2026: Update website content and internal tools according to WCAG 2.1 Level AA standards.

Priority 4: Non-Digital Communications

Identified Barriers: Creation of accessible documents and accessibility training.

Action Plan:

• 2025: Create plain language standards for customer-facing documents.
• 2026: Implement updates related to these standards.

Priority 5: Design and Delivery of Programs and Services

Identified Barriers: Communication of accessibility features and training of front-line teams.

Action Plan:

• 2025: Ensure accessibility of all training experiences across the company.
• 2025: Implementation of new technologies to facilitate access to support for people with verbal communication difficulties, including adapted solutions for call centers.
• 2026: Deploy all call center solutions and generalize their use.

Accessible Feedback Section

A specific section has been created to collect comments and suggestions on accessibility. This system is designed to be easily accessible. For more information, visit the accessibility page.

Ongoing Commitment

This plan represents an important step in a long journey. Improving accessibility will foster innovation and increase our market reach while reflecting the diversity of the Canadian population. We are committed to reviewing and updating our plan every three years to continue offering the best possible experiences for everyone.