Internet

Of course. Our internet service is based on the cable technology there no need of a dry loop.

Speed differs depending on the package chosen. For example, if you opt for the hybrid fiber 30 you will receive 30Mbits in downloads and 10 Mbps in uploads, however, the transfer speed cannot be guaranteed due to several factors such as:

  • the wiring,
  • the types of equipment
  • and of course your computer and its configuration.

Usually, if you didn’t pay for the delivery, you can to pick-up your equipment kit 48 hours before the installation date. Otherwise, you can come and get your equipment just after the technician leaves.

Yes, you can either rent or purchase your modem. For our cable package: the rental is $2.50/month, with a deposit of $30. After that, if you decide to buy the equipment, it will cost you $45.95.

For the FTTN plans going from a speed of 7 to 15, you can get the modem for $49.95. And for the FTTN plans with a speed going from 25 and up, you can get the modem for $69.95. You cannot rent the equipment with this kind of technology.

Yes, you can rent or buy your router. But only with the cable technology. For the cable/hybrid fiber internet plans the rental is $2.50/month, with a deposit of $20. If you buy the material, it will cost you $29.95.

Yes, some equipment is accepted by Bravo Telecom, depending on theirs speeds and technologies :
 

For FTTN plans: Any DSL modem with an uploading speed of 1 mb/s (FTTN 7 to 15)
All the VDSL modems can be used if they have an uploading speed of maximum 10 Mb/s (FTTN 25 and more)

Unfortunately, we do not accept any other type of modem than ours for cable packages.

No, with Bravo Telecom you have no commitment term obligation.

If you decide to stop your subscription, you will get your deposit back as soon as you bring back the equipment.

It depends on the diagnosis of the problem with you by phone:
If it’s a hardware problem, it requires a check up at our offices and a replacement if necessary.
If it’s a connection problem, a network problem, or a cabling problem we will send a technician at your place to solve it.

Yes. You can reach the technical support by phone, email or chat from Monday to Friday between 9 am and 7 pm and Saturday between 10 am and 5 pm

The technician will install the coaxial cable and connect the modem to test it. A guide is provided with the equipment kit to assist you in connecting the modem to the router.

The Fibre Optic technology (FTTN) is a fibre technology that extends to the neighborhood. With a wide fibre tape, your connexion is usually made of fibre optics lines reaching your street/neighborhood, that connect to your home with copper telephone lines also called FTTN.

The hybrid fibre is the mix of the cable technology, so the coaxial cable, and fibre optic. It offers the resistance of the cable services, so the coaxial cable, with the fibre optic speed.

You can call the customer service at 514-227-4647, your new appointment date will depend on technicians availability.

It is normal. You will get the signal 2 to 4 hours after the technician passage (please keep checking the « cable”/”online” LED on your modem). When the light stops blinking that means that you are connected to the signal.

Please unplug the power cable from the modem, wait 10 seconds and reconnect it, if the problem persists, please contact our technical support at 514-227-4647.

You can access your router configuration menu by marking the following IP address in your browser: 192.168.1.254.
Then click on ‘Wireless’ to change the settings of your wireless network.

The download speed (download) is the speed data transfer from your internet package to your computer (watch a video on YouTube, download a file, etc..). The upload speed is the data transfer speed from your computer to the Internet (to update your personal website, attach a file on an email, etc).

It is a unit of measurement of the theoretical data transfer speed between the Internet and your computer. It is the number of information units (bits) transferred per second, measured in thousands (Kbps) or millions (Mbps).

You can do the speed test by visiting speedtest.net site.
Make sure first to put your anti-virus on pause during the test and to have connected directly your computer to your modem via a network cable.

Perform the following actions to try to correct the situation:

  1.  Reset the modem by unplugging the power plug for 10 seconds.
  2. Disconnect all computers or devices that could use additional bandwidth (eg a computer making a P2P transfer as Torrent / eMule)
  3. Check cables – Improperly connected or damaged cables can significantly degrade the signal.
  4. If you have a router, try connecting your computer directly to the high speed modem.
  5. Close programs and unnecessary services.
  6. Perform a virus scan – Some viruses continuously transfer data to the outside causing a slower connection.
  7. Try to download data with another browser (Firefox, Google Chrome, etc..).
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