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Money Back Guarantee

At Bravo Telecom, we understand that choosing an internet provider can be difficult. Because of that, we offer the new ‘’Satisfied or your money back’’ option that allows you to change your mind 15 days after your installation.

As a sign of our commitment to offer you the best service day after day, Bravo Telecom offers you a protection clause that will allow you to try out the service and make sure it fits your needs.

These 15 days of trial are only available with Bravo Telecom!

For more details, please read our terms and conditions.

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Satisfied or your money back policy

If the customer is not satisfied with our services, he will have 15 days after his installation to start the cancellation process. All the fees will be refunded, except the $9.95 for the opening of a customer file (only for packages charging this fee).

Some restrictions may apply. The new payment method for semiannual and annual subscriptions can be changed or extended without notice.

Money back guarantee

As part of its guarantee “Satisfied or Refunded”, Bravo Telecom agrees to refund its customers on a simple request, and within 15 days from the date of activation of the service.

The guarantee includes:

  • Installation costs;
  • Modem rental fees;
  • Purchase fees for the router and / or modem
  • The cost of the telephone adapter;
  • Activation fees paid during the subscription.

The warranty excludes:

  • The delivery costs of the equipment.

To be entitled to a refund, the customer has a period of 15 days to return the equipment, and this from the date of notification of the cancellation of or services.

The warranty is only applicable if the customer service or technical support does not come in any case to help the customer within 15 days of installation.

The full refund will be made within 15 days after the date of receipt of the equipment, provided that the equipment is functional.

If the customer pays their starter kit in several installments, two options are available:

  • The customer wishes to return the equipment: in this case, Bravo Telecom will proceed to the reimbursement as indicated above;
  • The customer wants to keep the equipment: in this case, Bravo Telecom will collect the amount due, in one payment.

This guarantee is only valid for the first 15 days of service.

Some restrictions may apply. This clause may be modified without notice.

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